Privacy Policy
At RoboForm (operated by Siber Systems, Inc.), your privacy is paramount. This policy explains what information we collect, how we use it, and how we safeguard it. Our commitment is to maintain transparency and trust—especially across regions like the EU, UK, and Switzerland under the Data Privacy Framework.
What Information We Collect
- Account & Payment Info: Email, full name, address, phone number, and payment data (e.g., credit card) required for account management and transactions.
- License & Activation Data: Includes order ID, product version, unique hardware IDs (GUID, disk, device), and software environment when handling license activation or auto-updates.
- Optional Usage Metrics: Such data may be collected only with your explicit opt-in, e.g., product performance tracking and auto-update interactions.
How We Use Your Data
- To handle purchases, refunds, license activation, and customer support.
- To send occasional product updates and promotional offers, with easy unsubscribe options.
- To meet legal and business obligations related to licensing and functionality.
Who Sees Your Data
We do not share your personal information, except:
- Payment processors like Stripe for transaction handling.
- Email platforms (e.g., MailChimp, IBM Watson) for account-related communications.
EU, UK, & Swiss Users
RoboForm complies with the EU‑U.S. and Swiss‑U.S. Data Privacy Frameworks. You may direct privacy concerns to our Privacy Officer via email or postal mail. If unresolved, you may escalate using the BBB National Programs' independent mediation services. Some cases may be eligible for binding arbitration.
Your Data Choices
You can unsubscribe from marketing communications at any time. Data necessary for account operations (like licensing) cannot be opted out.
Data Security
We use strong encryption and secure data handling practices. Your personal data is protected and stored responsibly, with limited access.