RoboForm Return Policy
At RoboForm, we strive for complete satisfaction with our password management solutions. The RoboForm Return Policy ensures that if you’re not entirely happy with your purchase, you can request a refund or replacement under the guidelines below. Please read carefully to understand your options and how to proceed.
1. Eligibility for Refunds
We honor refund requests for digital products like license codes and subscriptions within a defined time window from the original purchase date—typically within 30 days. If you experience issues such as installation difficulties, incorrect license activation, or billing errors, you may be eligible for a full refund under the RoboForm Return Policy.
2. How to Request a Refund
To start your refund request:
- Visit our Support page and submit a ticket through our system.
- Select the "Billing & Refund" category and describe your issue clearly.
- Include transaction details—order number, email, and purchase date—for faster processing.
We aim to respond to refund requests within 2–3 business days. Please note that refund processing times may vary based on bank or payment method involved.
3. Exceptions to the Return Policy
The RoboForm Return Policy excludes refunds under the following conditions:
- Requests made beyond the 30-day refund window.
- Non-refund if the product was used as described and is functioning properly.
- Refunds are not available for gift card purchases or promotional credits.
4. Exchanges & Upgrades
If you’d like to upgrade from a standard license to RoboForm Business or extend a subscription term, contact support via Support. We may apply pro-rated credit from your current purchase toward the new license—subject to approval under our Return Policy.
5. Processing Time & Refund Method
Once approved, refunds are processed through the original payment method used:
- Credit/debit cards: typically 3–10 business days to reflect on your bank statement.
- PayPal or alternative payment platforms: processed per the provider’s timeline.
If you don't receive your refund within two weeks, contact our support team for follow-up.
6. Customer Support & Contact
For any refund-related questions or concerns regarding the RoboForm Return Policy, please reach out via:
- Support Tickets: We respond within 1–2 business days.
- Email Support: Send your request including all relevant purchase details.
- Live Chat: Available for real-time assistance if you'd like to talk through the process.
7. Why a Return Policy Matters
We’re committed to customer confidence and digital security. If you’ve purchased RoboForm and encounter issues, our flexible return policy is designed to protect your investment while reducing risk.
We continuously improve based on feedback to enhance the user experience and support quality, making RoboForm not just powerful—but dependable.
8. Updates to This Policy
The RoboForm Return Policy may be updated periodically. Bookmark this page or check back via our website footer to review the most current terms.
Thank you for choosing RoboForm for secure password management. For any concerns related to refunds, upgrades, or returns, our support team is here to assist you promptly and professionally.