Troubleshooting center
Search common setup, sync, and everyday-use issues.
12 topics found
Autofill not working
Confirm the browser extension is enabled, the entry is saved for the correct site domain, and you're logged into your vault.
Browser extension issues
Try re-enabling the extension in your browser's extension settings, or reinstall it if it doesn't appear at all.
Sync problems across devices
Check your internet connection and confirm you're signed into the same account on every device.
Importing from another manager
Make sure the exported CSV file matches the expected column format before importing.
Installation problems
Confirm your system meets minimum requirements and temporarily disable conflicting extensions or antivirus rules.
Can't sign in / forgot master password
Use the account recovery option if available. Some password managers cannot recover a forgotten master password by design — check official documentation.
Mobile app issues
Update the app to the latest version and confirm background app refresh or sync permissions are enabled.
Duplicate saved entries
Review your vault for duplicate logins after an import and merge or delete extras manually.
Two-factor authentication issues
Confirm your device clock is accurate, as time drift is a common cause of authenticator code failures.
Extension stopped working after a browser update
Check for an extension update, or temporarily disable and re-enable it after a browser update.
Uninstalling the software
Uninstalling is generally done through your system's standard program removal settings, plus removing the browser extension separately.
Account or billing questions
Billing and subscription issues should be handled directly through RoboForm's own official account or support pages, not through this site.
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